Shipping and Delivery
CHJ Unit Trust delivers to any address within Metropolitan Melbourne but does not deliver to PO boxes.
We will determine how to deliver your order, and any applicable delivery charges will be clearly communicated before you check out. We reserve the right, at our absolute discretion, to use a different delivery method without prior notification.
We will make every effort to communicate your delivery instructions to your delivery provider, however, we cannot guarantee that delivery instructions will be followed.
Timed deliveries are not available.
When choosing the safe place instruction 'Leave with concierge', it is your responsibility to first ensure that your concierge accepts fresh food deliveries. In the event that a delivery is turned away due to the nature of your package, you will not be eligible for a refund or re-delivery.
Although our team will always try our best to ensure punctual delivery for our customers, CHJ Unit Trust cannot be held responsible if a delivery arrives late due to any circumstances impacting the availability of the courier and delivery services that we use or anything else outside of CHJ Unit Trust’ control.
In the event of a non-delivery (your meals not having arrived on their intended delivery date), please contact us at firstname.lastname@example.org. It is the customer's responsibility to contact us within 7 days of the scheduled delivery date in order to claim a refund. Failure to do so will result in the lapse of any rights to a refund.
Delivery will be complete when we deliver to the address which you specify when ordering. When ordering fresh pasta, as it arrives chilled, it is important that you follow the storage instructions provided on our site, in your order confirmation email, and your recipe card. Failure to do so will result in the lapse of any rights to a refund or re-delivery.
If your order contains drinks with alcohol, you have to be in and may be asked to show ID, to accept the delivery.
If you change address, you must contact us at email@example.com 48 hours before your next order is due to arrive to update your details and ensure that no deliveries are sent out to the wrong address. We are unable to provide refunds or re-deliveries for any deliveries sent to the wrong location where we have not received advance notice in accordance with this paragraph.
If you should change your mind about your order once it has already been confirmed and dispatched, please accept said delivery and you must contact us at firstname.lastname@example.org on the day of delivery to discuss the order further. Refusal of your parcel, unless confirmed damaged by the courier, will forfeit any claim for refund or redelivery.
We reserve the right, at our absolute discretion, to cancel your pasta plan if it becomes apparent to us that the postal or courier service in your area is too unreliable. We value our customers and our ability to deliver, so where we can't, we won't risk disappointing you.